March 17, 2025
Imagine you and your team arrive at work, ready to tackle the day's tasks, when suddenly the Internet goes down, emails stop working, and productivity comes to a standstill. What would you do? For many businesses, when the Internet fails, operations grind to a halt, leading to significant losses in productivity and sales. Consider the MGM data breach from the summer: electronic room keys malfunctioned, casinos closed, and online restaurant reservations were unavailable, costing MGM millions.
Downtime is just one way inadequate IT support can hinder your business. Add in ongoing frustrations like forgotten passwords, malware infections, or difficulties accessing shared files, and the resulting inefficiencies can feel overwhelming.
Business owners frequently find themselves spending large sums on IT support that struggles to resolve even basic issues. These so-called "IT experts," who promise top-notch service at low prices, often spend more time waiting for you to report problems than actively addressing them.
You shouldn't have to endure tech headaches and reactive IT support that only responds after issues arise. It's time to demand better and prevent tech problems before they occur.
To assist you, we've developed a checklist of critical standards that anyone managing your network should meet. Evaluate how your current provider measures up:
- Do they answer their phone live and respond to emergencies within minutes? In a crisis, waiting on hold or leaving voicemails isn't an option.
- Are they easily reachable and responsive for non-emergencies, providing responses within an hour? Everyday tech issues shouldn't leave your team in limbo.
- Do they proactively monitor, patch, and update your network's critical security settings? If you're uncertain whether this happens daily, weekly, or at all, you may be at risk.
- Do they provide proof that all your data is backed up, including laptops and devices? A reliable IT provider ensures nothing is overlooked.
- Do they meet with you at least quarterly to review projects, performance, and improvements? Excellent IT support doesn't just fix problems; it helps you plan for the future.
- Do their invoices clearly explain what you're paying for? No one likes unexpected charges, especially regarding billing.
- Do they communicate in plain language rather than "geek-speak" and take the time to address your questions? You shouldn't need a translator to understand your IT provider.
- Do they proactively discuss cybersecurity, recommend solutions, and offer employee training? Cybersecurity is essential, and employee education is a vital defense layer.
- Have they provided you with complete network documentation, including admin passwords? If they're withholding critical information, that's a major red flag.
- Do their technicians arrive on time, dress professionally, and leave you feeling confident after every interaction? Professionalism is crucial; if you dread calling them, it's time to find a new provider.
Bonus Points: Is Your IT Provider Going Above And Beyond?
- Do they conduct regular disaster recovery drills to ensure your backups function correctly? A backup is useless if it fails when you need it most.
- Are they assisting you in planning for scalable growth with technology that evolves with your business? The right IT partner ensures your systems grow alongside your company.
- Do they offer advanced cybersecurity tools, such as endpoint detection and AI-driven monitoring? Cyber threats are constantly evolving, and your protection should keep pace.
- Do they track and optimize your network's performance to prevent bottlenecks and downtime? Efficiency is crucial in today's competitive environment.
Time To Raise The Bar
If your current IT provider doesn't meet these standards, you're likely paying for inadequate service, which could jeopardize your business. From security risks to lost productivity, poor IT support is more than just an inconvenience; it's a liability.
Don't settle for anything less than a partner who prioritizes your business's success.
Schedule a free Call With Our CEO today to see how we can eliminate your tech headaches and ensure your
business runs smoothly. Click
here to schedule now or call us at 929-523-2921 to get started.
Let's make tech problems a thing of
the past.
