Slow Or Ineffective Support Causing Issues?
One of the top complaints we hear is that businesses are left waiting far too long for help—or worse, they get a fast response from someone who can't actually resolve the issue. Often, entry-level technicians create more bottlenecks than solutions.
At CNS Data, we take a different approach:
- Our support engineers are experienced professionals, not entry-level call-takers.
- Our average response time is under an hour, usually even less at under 30 minutes.
- Our resolution time is typically under 15 minutes, meaning issues are addressed quickly and effectively—without the frustrating back-and-forth.
24/7
Active Monitoring
100%
Satisfaction Guarantee
20
Years Of Experience
A Better Cybersecurity Service
Security is no longer a one-time project. Yet many providers fail to proactively address evolving threats, leaving their clients vulnerable.
At CNS, cybersecurity is embedded into our process:
We implement security upgrades two to three times per year for every client.
Our stack includes advanced tools like conditional access, identity-based controls, and endpoint protection.
We take a proactive stance—limiting exposure before an attack happens, not just reacting after.
CNS Helps You Know When It’s The Right Time To Upgrade Your Business
Another common issue we encounter is businesses being moved to the cloud with no long-term strategy. Whether it's slow performance, constant disconnections, or a confusing interface, many companies are left with a system that doesn't suit their real-world needs.
We specialize in correcting these mistakes. Our team customizes cloud environments—including Azure Virtual Desktop—for performance, stability, and scalability. The result is a smoother experience for end users and better efficiency for the business.
An Easier, Faster MSP Switching Process
Perhaps the most silent challenge in getting your business the service it needs is fear. Many businesses stay with a subpar provider simply because they're concerned the transition will disrupt their operations. This means some businesses will stay in a bad IT situation, leaving their processes and security at risk out of fear of potential downtime.
We've built our onboarding process to eliminate that fear:
95% of the work happens in the background, with zero impact on your day-to-day.
We plan everything in detail, with clear communication and dedicated support.
Our team is on-site during cutover to ensure everything works as expected, giving you peace of mind from day one.
The Kind of Support That Helps A Business Thrive
We don't outsource your help desk experience. When you call CNS Data, you're speaking with experienced professionals right here in the U.S.—people who can walk into your office, shake your hand, and resolve your issues on the spot. This personal touch sets us apart and ensures a consistently smooth experience.
Additionally, every CNS client is assigned a Virtual CIO (vCIO) who acts as your strategic advisor. Whether you're scaling, transitioning to the cloud, or vetting new technology vendors, your vCIO is there to guide you. It's not just about IT—it's about aligning technology to your long-term business objectives.
Why CNS DATA Doesn't Offer "Packages"
Unlike many MSPs, CNS doesn't believe in basic "Good, Better, Best" packages. Every business we partner with gets everything they need—no upsells, no gimmicks.
Whether you have 15 employees or 500, you'll get access to VCIO services, strategic planning, security, support, and everything essential to your operation. The only difference? Larger businesses may engage more frequently depending on their needs.
The Future of IT: What’s Next for Your Business?
The role of the MSP is evolving. At CNS Data, we see the future of Managed IT shifting from traditional help desk services toward:
Managing and securing AI-powered tools and automation platforms
Supporting smart building technologies and connected devices
Ensuring integration, compliance, and uptime across modern software ecosystems
From smart parking systems to automated audit tools, today's business infrastructure is digital—and we're here to make sure it's reliable, secure, and scalable.
Our Services
Managed IT Services
Comprehensive IT Management for Bergen County Businesses
Our Managed IT Services cover everything from routine maintenance to complex network management. CNS DATA ensures that your systems remain secure, reliable, and optimized for performance, so you can focus on growing your business.
Cybersecurity Services
Protect Your Business with Robust Cybersecurity Solutions
CNS DATA offers advanced cybersecurity services to protect your business from modern threats. We implement strong security measures such as encryption, secure access controls, and real-time monitoring to safeguard your sensitive data and ensure regulatory compliance.
VoIP Services
Reliable VoIP Solutions for Enhanced Communication
Cloud Services
Flexible and Secure Cloud Solutions for Bergen County Businesses
IT Compliance Services
Keep Your Business Compliant with Regulatory Standards
Navigating industry compliance requirements can be challenging, but CNS DATA can help. We provide compliance services to ensure your business meets necessary standards, such as HIPAA and PCI, with ongoing monitoring and expert guidance.